Hotel Policy - Amber Dale

Hotel Policy

Discover Amberdale’s Hotel Policy

AMBER DALE MUNNAR PRIVACY POLICY

We all know the importance of information in our everyday life. Amber Dale recognizes this and the privacy and security of your information are very important to us. Whether you are just visiting our website, booking a room or browsing through our property services, we want you to trust that the information provided by you is properly managed and protected.

This Privacy Policy is issued by Amber Dale Munnar (hereinafter collectively referred to as “Amber Dale”, “we” or “us” or “our), we work towards providing our guests with worthwhile experiences. We value each of our guests and your faith in us lets us deliver a superior level of service.

Through this Privacy Policy, we tend to explain more about how we collect and manage your information. It also explains the purposes for which we collect your personal information, the other parties that we may share it with and the measures we have taken to protect the security and the privacy of your data. We advise you to carefully read this Privacy Policy before availing of any of our products and/or services.

INFORMATION WE COLLECT:

 
INFORMATION THAT YOU GIVE US

In your use of our website, you may provide us with various information that enables us to personally identify you. For instance, we collect information from you when you make a booking through our reservation. The information that we collect during the course of reservation and stay may include:

  • Your name, email address, home or business address, mobile number and nationality.

  • Information such as booking details, room stay preferences made during the course of your reservation.

  • Financial information that may include – payment instrument, method, preferences, mode, transaction history or other similar data.

  • Transaction information such as – transaction amount, transaction date and transaction history.

  • Your reviews, feedback and suggestions about our products and services.

INFORMATION THAT WE GET FROM THE USE OF WEBSITE BY YOU

We also get access to information when you use our website and browse through it. We collect information including – information regarding the visitor’s country , the Internet Protocol (“IP”) address, the Media Access Control address and other information about your device may be automatically collected and stored.

INFORMATION STORED ON YOUR COMPUTER

When a user visits our website we may store some information on their computer, this information may be in the form of a “Cookie” or any other similar file.

What is a Cookie?

A cookie is a small text file or a similar file that is stored in your browser by a web server. This is primarily used to identify your browser the next time you visit us. You can refer to your browser instructions to learn more about cookies and their functions.

HOW WE USE THIS INFORMATION

We use the information primarily to provide the best experience for every user who visits our website. We use this data only for the purposes mentioned here in the privacy policy or for the use disclosed to you at the time of collection or otherwise authorised by law or you. The data collected may be used by us for the following purposes

  • Carry out any obligations arising from any contracts entered between you and us.

  • Provide and communicate about the products/services offered by us.

  • Provide you with personalised offers, recommendations and services.

  • To customise and improve our services.

WHO WE SHARE YOUR INFORMATION WITH

We will share the information with the hotel in order to provide you with personalised services. We may also provide your information to a third party for the purpose of market research and data analytics. We only share the information with those parties who comply with our privacy requirements. Apart from the following purposes described above, we do not share your personal information with any other third parties without your consent.

LOCATION INFORMATION

We may receive information relating to your location while you browse through our website or book a room through it. This information lets us provide you with customised offers and services. Your location preferences can be set or modified through your browser settings.

HOW WE SECURE YOUR INFORMATION AND MANAGE YOUR PREFERENCES

We are committed to protecting the confidentiality and security of each bit of information that you share with us. For this technical, physical and organisational security measures are put in place to protect against unauthorised access, disclosure or damage of your provided information. We have also ensured that you are equipped with the necessary tools to control the information that you provide us with.

CHILDREN

Our website is not intended for the use of children under the age of 18 without the support or involvement of the parent/guardian.

CHANGES TO THE PRIVACY POLICY

At times, we may change, modify or amend this Privacy Policy in order to comply with the evolving legal and regulatory needs of our business. A frequent review of this Privacy Policy is encouraged in order to keep up with the updates.

CONTACT US

To request a review, update or deletion of your personal information provided to us – reach out to us or submit a request at [email protected]. We will respond to your requests within a time span of 30 days.

OTHER HOTEL POLICY

  • We don’t allow guests to cook inside the property.

  • Not allowed parcel food from outside food as we are keep quality and hygienic

  • We have a 24 Hours coffee shop.

  • Guest can order anytime We don’t allow alcohol in public areas

  • Pets are not allowed inside the premises.

  • Guests need to show their ID proff at the time of check in at Reception.

  • Our standard check in time – 2. PM and check out time 11 AM.

TERMS AND CONDITIONS

1.    We advise you to guarantee your reservation against full payment by cash deposit, Credit card payment, UPI Transfer, Demand Draft or Service Voucher at the time of booking or before the cut-off date.

2.   In case of a no show or cancellation of a guaranteed reservation, the hotel reserves the right to levy retention charges for the entire stay.

3.   In the unlikely event of our inability to accommodate you/your guest holding a guaranteed reservation, we will arrange an alternative accommodation.

4.    “The guest can choose to avail or not avail food from the restaurant. Charges in respect of food (ie,Breakfast, Lunch, Dinner) is applicable only when the option to avail the food is exercised by the guest”

5.    All special requests are subject to availability upon arrival. Kindly carry a valid photo ID proof.

6.    Check-In time is 02.00 PM & Check-Out time 11.00 AM.

7.    Every Indian National Guest staying in Hotel must carry valid Photo Id proof for Check-in (Voters ID, Aadhaar, Driving Licence except PAN card).

8.    As per Foreigners Act 1946 and Registration of Foreigners Rules 1992, every foreign national guest staying in Hotel must carry a valid passport and visa. Guests holding a PIO/OCI card must carry the document for staying in the Hotel.

CANCELLATION POLICY

  • Cancellation within 0-15 days Prior to arrival: No Refund. (On Full Amount)

  • Cancellation within 15-25 days Prior to arrival: 50% Refund .(On Full Amount)

  • Cancellation within 25-45 days Prior to arrival: 75% Refund .(On Full Amount)

  • More 45 days Prior to arrival: 90% Refund .(On Full Amount)

  • No Refund for reservations between 20th December to 10th January.