Career - Amber Dale

Career

Amberdale - celebrating work luxuriously!

Amberdale is one of the most preferred luxury brands in Munnar. ​

All our services are aimed at providing comfortable and luxurious stays for guests and providing a wholesome experience for every rupee spent.

Open Positions

To explore the opportunities and to work with us, write to us [email protected]

Front Office Manager

POSITION SUMMARY: Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservationsguest services, and telephone areas. Prepare monthly reports and budgets for the front office department.

Responsibilities

  • Participates in the selection of front office personnel.
  • Schedules the front office staff and Supervises workload during shifts.
  • Evaluates the job performance of each front office employee.
  • Maintains working relationships and communicates with all departments.
  • Maintains master key control.
  • Verifies that accurate room status information is maintained and properly communicated.
  • Resolves guest problems quickly, efficiently, and courteously.
  • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
  • Conducts regularly scheduled meetings with front office personnel.
  • Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
  • Upholds the hotel's commitment to hospitality.
  • Prepare performance reports related to the front office.
  • Monitor high-balance guests and take appropriate action.
  • Ensure implementation of all hotel policies and house rules.
  • Operate all aspects of the Front Office computer system, including software maintenance, report generation, analysis, and simple configuration changes.
  • Prepare revenue and occupancy forecasting.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests managers, and other employees.
  • Monitor all V.I.P.'s special guests and requests.
  • Review daily front office work and activity reports generated by Night Audit.
  • Review Front office log book and Guest feedback forms on a daily basis.
  • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
  • Perform other duties as requested by management.

Requirements

  • Bachelor's or Masters's degree in Hotel Management.
  • Must be able to read, speak, write, and understand the primary language used in the workplace.
  • Minimum Seven years of hotel front office supervisory experience.

Marketing Manager

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Business Development Executive

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Senior Sales Manager

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Sr. Accounts Manager

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Front Office Staff

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Sales Manager

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Apply Now

    We provide excellent services for every visitor, all thanks to our exemplary work force.

    We strive towards creating better experiences and growth opportunities for every one of our talented workforce.

    Amberdale doesn’t just provide job roles but an opportunity to learn and grow a rewarding career. We are committed to selecting and growing a diverse workforce, considering all the people in society with equality.